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NETZERO 2040
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Chi siamo
About us
InPost for environment
News
Why InPost?
NETZERO 2040
Shipping
How to InPost?
How to collect a parcel?
How to send a parcel?
Return Portal
Paperless returns
They ship with us
Parcel tracking
Find a Parcel Locker
Network
InPost Point
InPost Locker
For companies
Retail solutions
Integration
Resi
Career
Help
FAQ and Contact
Prohibited Items
Tour de France
Find Locker Point
Parcel
tracking
Parcel tracking
Find Locker/Point
Italian
English
Home
Complaint:
Business Customer
Contact details
Submitter's full name or nickname
Telephone
E-mail
Business Code
Data of the shipment the complaint is concerned with
Number of the shipment
Customer Reference
Date sent
Reason for the complaint
Select reason for the complaint
Loss of the parcel
Partial or incorrect recepit of goods
Damage of the parcel
Other
Damage report
I want to prepare a damage report
Damage report
Number of the shipment
Contact person
Email
Telephone
Commodity
New
Used
Package weight
Package content
Outer packaging:
Cardboard
Envelope
Poly mailer
Stretch foil
Bubble wrap
Tape
Container
Other (what other?)
Type of packaging:
New
Used
Type of damage:
Deficiencies in the package
Wetting
Scratching
Break
Contusion
Dirty
Dent
Perforation
Tear
Other (what other?)
Outer packaging damage:
No
Yes (what damage?)
Burst
Tear
Perforation
Crush
Break
Wetting
Flooding
Access to content
Other (what other?)
Internal protection:
No
Yes (what damage?)
Single package
Styrofoam profiles
Cardboard profiles
Spacers
Bubble wrap
Filler - foil
Filler - paper
Sponge
Chest
Other (what other?)
Internal protection damage:
No
Yes (what damage?)
Burst
Tear
Perforation
Crush
Break
Wetting
Flooding
Access to content
Other (what other?)
Description of the damage / Customer comments
Photos
Please attach photos showing:
outer packaging
Attach file
The maximum attachment size cannot exceed 3MB.
Attach file
The maximum attachment size cannot exceed 3MB.
parcel's internal protection
Attach file
The maximum attachment size cannot exceed 3MB.
Attach file
The maximum attachment size cannot exceed 3MB.
content damage
Attach file
The maximum attachment size cannot exceed 3MB.
Attach file
The maximum attachment size cannot exceed 3MB.
If damage report has not been prepared earlier, we will ask you to supplement the documents confirming the damage to the parcel. It may reduce the time of considering the complaint.
Complaint details
Content
Package weight
Justification of the complaint
Other attachments
Here you can attach additional documents regarding the complaint
Attach file
The maximum attachment size cannot exceed 3MB.
Attach file
The maximum attachment size cannot exceed 3MB.
The controller of the personal data processed for the management of the request is Locker InPost Italia srl. The controller may also process the data for statistical and analytical purposes, as well as for defense or compensation in the event of complaints.
In the Privacy Policy you can find the list and description of the services provided by Locker InPost Italia srl, as well as detailed information on the processing of personal data, including your rights as data holders.
Make a complaint
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