How to collect a parcel from a Locker on an InPost Point

How to collect a parcel?

Collecting your parcel is a simple and quick operation whether you have chosen a Locker or an InPost Point.
Just follow the instructions below or in the email you will receive when your package is ready for collection.

DO YOU NEED HELP WITH YOUR SHIPPING?

Go to the FAQ

WITHDRAW
FROM A
LOCKER

1

YOU GOT A PARCEL!

Wait for the delivery notification by SMS or email from InPost. Only here you will find the required PIN and QRcode for your pick-up and the exact address where your package is located. Please always check the indicated pick-up address in order not to miss any changes.

2

MEET US AT THE LOCKER

All you have to do is select the Receive Parcel option and apply the received QR code to the reader. You can also collect the shipment by entering your phone number and the pick-up code (6 digits) from the SMS/email on the screen. Remember: you will receive all the information on the email and telephone number registered on the seller's website and only on these contacts.

3

ENJOY YOUR PARCEL

The box containing your package will open. Don’t forget to close the door and… done! Visit us whenever you want to send and collect your packages in complete autonomy and safety.

PICK UP AT AN
INPOST POINT

1

CHOOSE INPOST!

Wait for the delivery notification via SMS or email from InPost. Only here you will find the PIN and QRCODE required for your pickup and the exact address where your package is located. Please always check the indicated pick-up address in order not to miss any changes.

2

MEET US AT THE INPOST POINT!

To pick up your parcel, tell the person in charge the name of the recipient.
Pay attention: the name to be provided must be the same as the account on the site where you made the purchase. After providing the name shows the code received by email to the person in charge, he will do the rest!

3

ENJOY YOUR PARCEL

Remember that for security reasons no one can pick up your package without the pin. Once you collect your package... go home and celebrate your purchase!

ANY DOUBTS?
Find your answer here:

What do I need to collect my parcel?
If you collect your parcel at an InPost point you need:
the name of the person who made the purchase (the name registered on the seller’s website)
the shipping code
the PIN received by email or sms from InPost

If you collect your parcel at a Locker you need:
the shipping code
the PIN received by email or sms from InPost

Please note that the notification of delivery along with the PIN will come from InPost, not from the site where you made the purchase.
Where do I get the PIN to collect my parcel?
You will receive the PIN to collect your parcel on the phone number and email address registered on the site where you made your purchase. Any changes to your references must be made on the seller’s website.
Can I receive my PIN code on different phone number or e-mail address?
All changes to your data are to be made on the site where you made the purchase. Always check your registration email on the site where you intend to buy, the notifications will arrive on the channels you communicate.