How to send a parcel?
Must follow the instructions you find below or that you will receive via email when requesting the send/return of the purchased goods. And if you need help, our call center is always at your disposal, you can find us at 02.89982282 or 02 38582894 from Monday to Saturday from 8:00 to 20:00.
With InPost you can send parcels till a maximum of 25kg and dimension of 41x38x64 cm. All the space you need a step from your home!
Go to the chosen locker and follow these simple steps on the monitor:
1. Select "Tap HERE"
2. Send a package / return"
3. Scan the barcode on the label on your package or scan it manually
4.The locker will open the compartment where you can deposit your parcel
If opened compartment is too small, please do not close it!
First select a larger size on the screen:
- open an “M” size for a Medium compartment
- open an "L" size for a Large compartment
After choosing the most suitable one, the locker will ask you to close the open one and scan the barcode on the label again.
At this point, the larger compartment you chose will open!
5. Now you can store your package, close the door and confirm the operation on the screen. And that's it!
Sending a parcel through an InPost Point
Go to the InPost Point you have chosen and let the person in charge helping you. Just give the package, clearly showing the label you received via email and we'll do the rest!