Complaint:
Individual Customer

Thank you for contacting us!
We are sorry to hear that you are not satisfied.

If you wish to make a complaint, please refer to the procedure indicated in our Service Card

If you are the sender or the recipient of the shipment and you have not paid the transport costs to InPost, please contact the e-commerce site where you made your purchase.

If your parcel has been damaged or the goods do not correspond to those you purchased, please remember to enclose appropriate photographic documentation (photos of the outer and inner packaging and the contents of the shipment).

If you wish to receive information about your shipment, please do not hesitate to contact us through the dedicated channels on our website.