Complaint:
Individual Customer
Did you purchase a shipment with us on an e-commerce platform and have a problem?
We're sorry to hear you're not satisfied!
Do you want to file a complaint?
If you wish to file a complaint, please consult the procedure indicated in our Service Card.
If you are the sender or recipient of the shipment and did not pay the shipping costs to InPost, please contact the e-commerce site where you made your purchase.
If your package was damaged or the goods do not match what you purchased, please remember to also attach adequate photographic documentation (photos of the external packaging, internal packaging, and the contents of the shipment).
Do you want information about your shipment?
Don't hesitate to contact us through the dedicated channels on our website.
Are you an InPost Direct customer and have a problem?
We're sorry!
Do you want to consult our Service Charter?
You can find all the details about InPost services by clicking here: Service Card.
Do you want to file a complaint for an InPost Direct shipment?
Fill out the dedicated form found at this link
Do you want to withdraw from the shipment you purchased with InPost Direct?
You have 14 days from the purchase date to withdraw by filling out the form at this link and selecting "Withdrawal from shipment with InPost Direct".