InPost Return Instructions: How to Easily Return Your Parcel

Table of content

• How to return parcel with InPost
• Where you can drop off your return parcel
• What you need to complete the return
• How label-free returns work 
• Return times, costs and tracking
• FAQs

Received a product that isn't quite what you expected, you no longer need it, or you've simply changed your mind? No problem: returning an item today can be quick and simple, especially if you choose a service designed to make your life easier. Discover how to return a parcel with InPost, stress-free and completely independently.

In this article, you'll find a complete guide to using our Easy Returns Portal. We'll explain step-by-step how to prepare your parcel, where to drop it off, how to track its journey, and what to expect in terms of timing and costs.

How to return parcel with inpost

If this is your first time making an InPost return, don't worry: the process is really straightforward, clear, and simple. Here’s what you need to do:

1. Go to the Easy Returns Portal

Head to the Easy Returns Portal. Select the brand of the product you're returning, choose the right size for your parcel, and enter your order number and contact information. With just a few clicks, you'll receive your returns label by email!

2. Prepare Your Parcel

Pack the product you are returning carefully, protecting the contents well to avoid damage during transit. Use sturdy packaging and seal everything securely. The most important thing is that the parcel is compact, intact, and well-sealed, ready to be sent with peace of mind.

3. Choose Where to Drop Off Your Parcel

Now, all that's left is to decide where to drop it off. You can choose one of the many InPost Lockers or an InPost Point (a partner drop-off location). Both options are designed to save you time and give you complete freedom.

Where you can drop off your return parcel

InPost gives you all the flexibility you need. You can choose between:

• InPost Lockers: available 24/7. Once you arrive at the locker, just scan the label, and a compartment will open automatically for you to place your parcel inside.
• Drop-off points: If you prefer a personal touch or don't have a locker nearby, you can visit one of our many partner shops to leave your parcel. Once you've handed it over, you'll be given a receipt with a code to track its journey.

Whichever you choose, you’ll always know where your parcel is thanks to our online returns tracking service.

What you need to complete the return

To make your InPost return correctly, make sure you have:

• The order number for your purchase
• The returns code generated by the portal
• The securely sealed parcel
• The printed label (or the QR code for the label-free option)

InPost helps you out even if you don't have a printer: our Paperless Returns option is designed to make your life easier. You will receive a QR Code and a PIN code via text or email to use directly at the locker.

How label-free returns work

If you can't print a label, InPost's label-free returns service is the ideal solution for you: it's smart, flexible, and eco-friendly. Simply start the returns process on the website where you bought the product and choose the "InPost label-free" option from the available methods.

In moments, you'll receive a QR code and a PIN code via email and text. At this point, you can choose the most convenient locker or InPost Point for you. Once you're there, just scan the QR code at the locker or give the codes to the staff member at the InPost Point. In an instant, your parcel will be ready to go.

With label-free returns, you can send your parcel whenever and wherever you want, without printing a thing. It’s a practical and fast solution, designed to fit your schedule and simplify every step of the process.

Return times, costs and tracking

One of the most common questions is: "How long does it take?". The time for the parcel to reach the seller varies between 2 and 5 working days, depending on the area.

In many cases, returns are free, and InPost will not charge you any shipping fees! We recommend always checking the shop's returns policy for more details. To find out where your parcel is, you can use our convenient online tracking service: just enter the code provided in the portal to see the real-time status of your return.

FAQ