Complaint:
Business Customer

Business Claim

Are you an InPost Business customer?

This channel is dedicated to Business customers with an active contract who need to submit a claim.

Please use the Business Claim form for the following cases:

  • Lost shipment
  • Damaged parcel
  • Delivery dispute
  • Incorrect or missing goods
  • Tampered contents

Have you already contacted Customer Support?

If our Customer Support team has asked you to wait 48 hours while they complete their investigation and your issue has not been resolved, you can proceed with submitting a claim.

If you are a private customer or do not have a business contract with InPost, please use the channel dedicated to private customers. 

Attach any proof in your possession: e.g., invoice, proof of purchase, order confirmation, or any other equivalent commercial document.
Outer packing and label
The maximum attachment size cannot exceed 3MB.
The maximum attachment size cannot exceed 3MB.
Parcel's internal protection
The maximum attachment size cannot exceed 3MB.
The maximum attachment size cannot exceed 3MB.
Content damage
The maximum attachment size cannot exceed 3MB.
The maximum attachment size cannot exceed 3MB.
Additional information

Here you can attach additional information regarding the claim

The maximum attachment size cannot exceed 3MB.
The maximum attachment size cannot exceed 3MB.
The maximum attachment size cannot exceed 3MB.
The controller of the personal data processed for the management of the request is Locker InPost Italia srl. The controller may also process the data for statistical and analytical purposes, as well as for defense or compensation in the event of complaints.
In the Privacy Policy you can find the list and description of the services provided by Locker InPost Italia srl, as well as detailed information on the processing of personal data, including your rights as data holders.