Contact and help

Charged according to your mobile plan


Helpline

02.89982282 or 02.38582894

Customer service available Mon - Sat, 8:00 - 20:00


Correspondence address
Viale Cassala 30
20143 Milano

Frequently Asked Questions

How do I contact the Customer Service Department?
To contact the Customer Service Department, please call the Helpline number: 02-89982282 or 02 38582894 or via email servizioclienti@inpost24.it.
During which hours is the Customer Service available?
The helpline works from Monday to Saturdays between 8:00 and 20:00.
What happens if a package is damaged or stolen?
If your shipment has been damaged or stolen, please contact our Customer Service immediately at 02-89982282 or send an e-mail to servizioclienti@inpost24.it
What can a customer do if their shipment is lost?

If your package gets lost or is delayed, please report this to our Customer service team at 02-89982282 or send an e-mail to servizioclienti@inpost24.it

We will reply back to you as soon as possible.

Who can collect my shipment?
It is possible to pick up a parcel from a locker only using the QR code or the Pin code received via email and SMS. If you need to delegate someone else to pick up the parcel, we invite you to share the received codes.
How can I check on my parcel status?
You can always check your shipment with the functionality 'parcel tracking'. You can find the parcel number on the email; it is a 24 digits number.
How can I get the list of available InPost location?
You can find the list of available location with address and opening hours looking at the page https://inpost.it/en/find-location
How can I ship a parcel with an InPost Point?
You can ship a parcel with InPost by using the service on one of our partners site like Sendiroo, Pacco Facile or DVA Express
Which are the maximum parcels’ dimension I can send with InPost?
With InPost, Locker or InPost Point, you can send parcels till a maximum of 25kg and dimension of 41x38x64 cm.
You will find 3 drawers dimension:
- S: 8x38x64 cm, perfect for T-Shirt, books, cd
- M: 19x38x64 cm, perfect for shoes, phones, bags
- L: 41x38x64 cm, perfect for boots, keyboards, backpacks
What is an InPost Parcel Locker?
InPost Parcel Lockers are a system of postal deposit boxes, which can be used to collect packages 24 hours a day, 7 days a week - conveniently, along the way, at a convenient time. The locker can be opened only by using the codes received via email or the label.
How do I collect a shipment from a Parcel Locker?
When you parcel is ready at the locker you have chosen during your on line purchase, you will receive an email and an SMS with a QR code and a Pin code. To pick up the parcel, go to the locker at the most convenient time for you, scan the QR code or insert the Pin and your phone number. The locker monitor will give you all the instructions but you can find them also on the email and on this page https://inpost.it/en/how-collect-parcel-locker-inpost-point
How can I collect a parcel using a QR code?
You can collect a shipment faster using the QR code sent via SMS and email. All you have to do is select the parcel pickup option on the Parcel Locker screen and then bring the phone screen with the received QR code closer to the reader. The locker will open and you can retrieve the parcel!
The Parcel Locker is broken and does not work. What should I do to collect my parcel?
If a Parcel Locker is unavailable or damaged and you cannot pick up your shipment, be sure to report it to our customer service. It is available between 8 am and 8 pm, at the following number: 02-89982282
How can I ship a parcel from a Locker?
To ship your parcel from a locker touch the screen on 'Tap here' then select 'Send a package/Returns'. Scan the barcode on the label on your package or scan it manually. The Locker will open the drawer and you can insert your parcel.
If the drawer is too small without closing it, select on the monitor "open an M size" for a Medium compartment or "open an L size" for a Large compartment.
After choosing the most suitable one, the locker will ask you to close the opened one and scan the barcode on the label again.
At this point, the larger compartment you chose will open!
What should I do if the locker opens a drawer which is too small for my parcel?
If the drawer is too small without closing it, select on the monitor "open an M size" for a Medium compartment or "open an L size" for a Large compartment.
After choosing the most suitable one, the locker will ask you to close the opened one and scan the barcode on the label again.
At this point, the larger compartment you chose will open!
How can I get a parcel from an InPost Point?
When the parcel will be ready at the InPost Point, you will receive an email with a QR code and a Pin code. You can go at the chosen InPost Point and show the QR or give the Pin code to the shop attendant. Please, be aware that the shop attendant is not allow to give you the parcel if you don't have the given codes.
Is it safe to provide my phone number?
The protection of your personal data is very important to us. When providing postal services, we are required to maintain postal secrecy, which includes, among other things, information provided in posted items, data on entities using postal services, and data on the fact and circumstances of providing postal services or using these services. For more details please refer to the privacy policy page.
How can I suggest a place for a new Parcel Locker?
If you own or manage a location that could be used for a locker, please fill out the form on the contact page
How do I contact the Sales Department?
To contact the Sales Department, select the contact topic from contact module page.

Correspondence address
Viale Cassala 30
20143 Milano