Contact and help

Frequently Asked Questions

The most frequently asked questions

What do I need to collect my parcel?
If you collect your parcel at an InPost point you need:
the name of the person who made the purchase (the name registered on the seller’s website)
the shipping code
the PIN received by email or sms from InPost

If you collect your parcel at a Locker you need:
the shipping code
the PIN received by email or sms from InPost

Please note that the notification of delivery along with the PIN will come from InPost, not from the site where you made the purchase.
Where do I get the PIN to collect my parcel?
You will receive the PIN to collect your parcel on the phone number and email address registered on the site where you made your purchase. Any changes to your references must be made on the seller’s website.
Which are the maximum parcels’ dimension I can send with InPost?
With InPost, Locker or InPost Point, you can send parcels till a maximum of 25kg and dimension of 41x38x64 cm.
You will find 3 drawers dimension:
- S: 8x38x64 cm, perfect for T-Shirt, books, cd
- M: 19x38x64 cm, perfect for shoes, phones, bags
- L: 41x38x64 cm, perfect for boots, keyboards, backpacks

Categories

Inpost
INPOST
How do I contact the Sales Department?
To contact the Sales Department, select the contact topic here: https://inpost.it/en/contact-form-Partner
How can I suggest a place for a new Parcel Locker?
If you own or manage a location that could be used for a locker, please fill out the form here: https://inpost.it/en/contact-form-InPost-Locker
How can I get the list of available InPost location?
You can find the list of available location with address and opening hours looking at the page https://inpost.it/en/find-location
What is a PUDO, or InPost Point?
PUDO literally means Pick Up / Drop Off: out PUDOs are partner shops where you can ship and collect your parcels. You can find InPost Points at stationaries, tobacconists, laundries and other affiliated businesses near you.
What is an InPost Parcel Locker?
InPost Parcel Locker are a cupboard, a sort of postal deposit boxes, with fully automated electronic drawers, which can be used to store and collect packages 24 hours a day, 7 days a week. The drawers can only be opened through the use of the appropriate codes sent by mail or the label assigned to the shipment, so they are 100% safe.
SPEDIRE UN PACCO
SEND A PARCEL
What should I do if the locker opens a drawer which is too small for my parcel?
If the drawer is too small don't close it, go back to the monitor and select "open an M size" for a Medium compartment or "open an L size" for a Large compartment.
After choosing the most suitable one, the locker will ask you to close the opened one and scan the barcode on the label again.
At this point, the larger compartment you chose will open! Remember: after you closed the compartment, confirm the operation on the monitor.
Which items cannot be accepted for transport?
Some items shall not be accepted for transport to any destination and in any case, for example: money, live animals, items which are too big (car seats are too big). You can check the full list here: https://inpost.it/sites/default/files/2022-08/20220901_Originali_InPost-T_C_ENG_Vle-Cassala.pdf
What should I do if all the locker compartments are full?
You can find the list of available location with address and opening hours looking at the page https://inpost.it/en/find-location.
We are currently expanding our InPost Point net to give you a more flexible and efficient experience.
What should I do if I accidentally closed the drawer without inserting the package to be sent?
Please stay in front of the locker and call the Helpline number: 02.38582894. Our Support Service will unlock a new compartment for you and provide the instructions you need to complete the operation smoothly.
Which are the maximum parcels’ dimension I can send with InPost?
With InPost, Locker or InPost Point, you can send parcels till a maximum of 25kg and dimension of 41x38x64 cm.
You will find 3 drawers dimension:
- S: 8x38x64 cm, perfect for T-Shirt, books, cd
- M: 19x38x64 cm, perfect for shoes, phones, bags
- L: 41x38x64 cm, perfect for boots, keyboards, backpacks
How should I prepare my parcel?
Carefully pack your shipment, using bubble wrap or soft materials to wrap the most delicate items. Always use a sturdy box, avoiding bags, purses or bags. Protect objects with projections or sharp to prevent them from breaking the box. Remember to pack even small items and brochures; use cardboard dividers if you send flat fragile items like vinyl discs. Make sure that you have glued the label correctly, trying not to create wrinkles or creases that could make the barcode unreadable and be careful not to cover it with scotch or stickers.
How can I ship a parcel with an InPost Point?
You can ship a parcel with InPost by using the service on one of our partners site like Sendiroo, Pacco Facile or DVA Express. Sending a package with us is very easy: you can go to one of our InPost Points or to a Locker, discover more here: https://inpost.it/en/come-spedire-un-pacco
RITIRARE UN PACCO
COLLECT A PARCEL
How can I check on my parcel status?
You can always check your shipment with the functionality 'parcel tracking'. You can find the parcel number on the email; it is a 24 digits number.
The Parcel Locker is broken and does not work. What should I do to collect my parcel?
If a Parcel Locker is unavailable or damaged and you cannot pick up your shipment, be sure to report it to our customer service. It is available between 8 am and 8 pm, at the following number: 02.38582894
How can I collect my parcel?
Collect your parcel is very simple: when the parcel is ready, you receive an email with a QR code and a Pin code, then you can go at the InPost Point or at the Locker. Check the address you received with the notification. Discover more here: https://inpost.it/en/how-collect-parcel-locker-inpost-point
Is it safe to provide my phone number?
The protection of your personal data is very important to us. When providing postal services, we are required to maintain postal secrecy, which includes, among other things, information provided in posted items, data on entities using postal services, and data on the fact and circumstances of providing postal services or using these services. For more details please refer to the privacy policy page.
What do I need to collect my parcel?
If you collect your parcel at an InPost point you need:
the name of the person who made the purchase (the name registered on the seller’s website)
the shipping code
the PIN received by email or sms from InPost

If you collect your parcel at a Locker you need:
the shipping code
the PIN received by email or sms from InPost

Please note that the notification of delivery along with the PIN will come from InPost, not from the site where you made the purchase.
Where do I get the PIN to collect my parcel?
You will receive the PIN to collect your parcel on the phone number and email address registered on the site where you made your purchase. Any changes to your references must be made on the seller’s website.
Can I receive my PIN code on different phone number or e-mail address?
All changes to your data are to be made on the site where you made the purchase. Always check your registration email on the site where you intend to buy, the notifications will arrive on the channels you communicate.
The locker don't recognize my phone number.
There may be a mistake in filling in your references on the vendor's website. Check the website where you made the purchase.
Who can collect my shipment?
It is possible to pick up a parcel from a locker only using the QR code or the Pin code received via email and SMS. If you need to delegate someone else to pick up the parcel, we invite you to share the received codes.
ASSISTENZA
HELPLINE
What can I do if my shipment is lost?

If your package gets lost or is delayed, please report this to our Customer service team at 02.38582894 or send an e-mail to servizioclienti@inpost24.it

We will reply back to you as soon as possible.

What do I do if a package is damaged or stolen?
If your shipment has been damaged or stolen, please contact our Customer Service immediately at 02.38582894 or send an e-mail to servizioclienti@inpost24.it
During which hours is the Customer Service available?
The helpline works from Monday to Saturdays between 8:00 and 20:00.
How do I contact the Customer Service Department?
To contact the Customer Service Department, please call the Helpline number: 02.38582894 or via email servizioclienti@inpost24.it.

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